Refund policy

We have a 14-day return policy, in line with the EU right of withdrawal, which means you have 14 days after receiving your item to request a return. Items are also inspected for authenticity and condition upon return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@pietrodimartini.eu. Please note that returns will need to be sent to the following address: PIETRO DI MARTINI s.r.o., Hate 196, 669 02 Znojmo 2, Czech Republic. Return shipping costs are the customer's responsibility unless the item arrived defective or incorrect. 

If your return is accepted, we’ll confirm it and send you instructions on how and where to send your package. Please use a tracked shipping service and keep your proof of postage until your refund has been confirmed. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@pietrodimartini.eu.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including final sale / clearance items, gift cards, and items showing signs of wear, alteration, or missing original tags and packaging. For hygiene reasons, we also cannot accept returns on earrings and swimwear once the hygiene seal has been removed. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@pietrodimartini.eu.