Shipping policy

Shipping Policy

Last updated: October 2026

AmoreMio is operated by PIETRO DI MARTINI s.r.o. All orders are shipped from the Czech Republic with GLS, a trusted European parcel carrier. Every parcel is tracked and insured.

Order processing

Each item is checked for authenticity and condition and carefully packed before dispatch. Orders are dispatched within 3-5 business days (Monday to Friday, excluding Czech public holidays) after payment is confirmed. You will receive an email with your tracking number as soon as your parcel has been handed to GLS.

Shipping costs

  • Czech Republic and all EU countries we ship to: free shipping on every order.
  • United Kingdom, Switzerland and Norway: flat rate of €14.99 per order.
  • All other destinations we ship to (including Cyprus and Malta): flat rate of €39.99 per order.

The shipping cost for your destination is always shown at checkout before you pay. All prices include VAT where applicable.

Estimated delivery times

The times below are in business days, counted from the day GLS collects the parcel (after processing). They are estimates provided by GLS and are not guaranteed.

  • Czech Republic: 1 day
  • Slovakia: 1-2 days
  • Austria, Germany, Hungary, Poland: about 2 days
  • Belgium, Luxembourg, Netherlands, Lithuania, Romania, Slovenia, Switzerland: about 3 days
  • Denmark, Estonia, Latvia, France, Bulgaria, Ireland, United Kingdom: 3-5 days
  • Croatia, Italy, Sweden, Norway, Finland: 3-8 days depending on the region
  • Spain, Portugal, Greece: 4-8 days

Delivery to islands and remote areas can take longer. Delays can also occur during public holidays, peak seasons or because of customs or weather.

Tracking your parcel

Once your order has shipped, we email you a tracking link. GLS also keeps you informed by email and SMS and lets you choose a delivery time or a nearby parcel shop.

Customs, import VAT and duties

Deliveries within the European Union do not require customs clearance. Parcels to the United Kingdom, Switzerland, Norway and other non-EU destinations may be subject to import VAT, customs duties and handling fees charged by the destination country or the carrier. These charges are not included in our prices and are the responsibility of the recipient.

Delivery address and failed deliveries

Please make sure your shipping address and phone number are correct. We cannot change the address once the parcel has been handed to GLS. If delivery fails because of an incorrect address or because the parcel was not collected, it may be returned to us and we will contact you to arrange re-delivery, which may incur extra shipping costs.

Damaged, lost or incorrect parcels

Please check your parcel when you receive it. If it is damaged, if something is missing or if you received the wrong item, contact us as soon as possible at sales@pietrodimartini.eu with your order number and photos, and we will make it right. If your parcel is lost in transit we will work with GLS to find it, and if it cannot be located we will send a replacement or refund your order.

Returns

See our Refund Policy for how to return an item.

Contact us

PIETRO DI MARTINI s.r.o., Hate 196, 669 02 Znojmo 2, Czech Republic
Email: sales@pietrodimartini.eu